1. We ship most of the items listed at our online shop worldwide using the fastest shipping way with a tracking number via-DHL, FedEx, or UPS Express, which is around 4~8+ days to arrive (It might delay a few days currently due to the Coronavirus pandemic worldwide. It depends.). For Brazil and Russia, we only use EMS Express. The buyer will need to pay USD35 extra for the freight cost if the delivery address is listed as a remote area for shipping companies. 

 

2. We can use the buyer's shipping account to send the goods. But the buyer shall make an appointment for the pickup by himself and send us the shipping lablel. Simply just providing us a shipping account will not be accepted. If you use a FedEx account, please also ask them for a control number or reference number. 

 

3. We will process your order within 2 working days after receipt of payment. We will re-inform you of another fastest delivery time when it happens to be"Out of Stock" for the products on your order.

 

4. We only ship to the confirmed address for your order so please do confirm the delivery address on your payment account when you pay by PayPal or Credit Card. We will cancel the order and refund you if it does not match.  It is OK if you pay by Wire Transfer or Western Union.

 

5. Service transit time is provided by the shipping company and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

 

6. The buyer shall pay the customs duty on his side if occurred. Please inform us if you want to lower the product value in the shipping invoice. If not, we will use the actual amount as paid. In most EU countries, this is not allowed. It has to be the real amount as paid. And for some EU countries, the company's EORI number or personal VAT number might be provided for customs clearance.

 

7. If required, please provide some necessary assistance for the shipping company concerning the customs clearance of the goods in your country.

 

8. Please check the items in front of the DHL/FedEx courier when they arrive. If the goods are damaged, please try to obtain local DHL’s documentary evidence for the breakage, and in the meantime, email us with photos of the packaging and products as soon as possible.

 

9. If you have not received your shipment within 15 days since the payment date, please contact us. We will track the shipment and get back to you with a reply  ASAP.

 

10. The products purchased will not be accepted for return and warranty if the codes are ripped off. We do not accept refunds for custom-made products. Regularly stocked items may be returned for refund with a 20% restocking charge if the request is made within 3 days of receiving. Items must be in a good and resalable condition. Shipping costs back and forth and import taxes (if they are any) are all borne by the buyer.

 

11. We provide one year of quality warranty for most LED part products and 2 years for complete LED display products (Special terms are subject to final Proforma Invoice.). If there are any defects under normal use during this period, we will fix or replace them for free of charge in our factory. Customers are responsible for back and forth shipping costs.